Numbers are not trunks
DIDs, SIP sessions and the difference between a public number and the connection behind it.
A PRACTICAL TELEPHONY PLAYBOOK
Before you sell
the number,
know the service.
Numbers, minutes, routing and responsibility. A working guide for small businesses and people starting a voice-reseller operation.
Open the playbook ↗THE SERVICE CHAIN / SIMPLIFIED
One company may fill several roles. Contracts and network functions determine responsibility.
SIX CHAPTERS. ONE OPERATING PICTURE.
The reseller playbook
Read in order, or start with the decision in front of you. No rate cards, invented earnings or shortcut promises.
Who controls a toll-free number?
The subscriber, the service provider and the RespOrg each have a different role.
Build a margin, not a markup
Separate setup, recurring rental and usage. Then account for support and risk.
Design the answering service
A number is only one part of a virtual office. Routing, ownership and continuity matter.
Know your US obligations
STIR/SHAKEN, the Robocall Mitigation Database and why a reseller label is not an exemption.
Get the documents right
Country, number type and end-user identity determine the onboarding questions.
START SMALL, CHECK THE WHOLE PATH
A first-service checklist
- Define the customer. Country, number type, inbound use and expected answering destination.
- Define the product. Number rental, concurrent calls, forwarding, support and renewal are separate decisions.
- Prove the route. Test answered, unanswered and unavailable-destination calls before publishing a number.
New to the terminology? Keep the plain-English glossary open alongside the playbook.